Shipping & Returns
We can ship to virtually any address in the United States. Note that some products are custom manufactured to meet the needs of individual customers, therefore there are shipping and return restrictions on these products and they may only be picked up at one of our two locations in Southern California. Please Contact Us for further information to determind if your product may be shipped or is pick-up only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Depending on the shipping provider we choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please check that your product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, we cannot settle any shipping damage pursuit.
Please retain all packaging material your product was received in, should the shipping company have to inspect the item for a claim. The shipper will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You will need a return authorization number (RAN) issued by our office.